1. Full & Partial Refunds
Always reference the original sale. The AmountRunning Balance
PinguBuy Financial Control: Mastering Refund & Adjustment Logs
2026-01-26
A Guide to Transparent Spreadsheet History for Complete Financial Accuracy
For any business, particularly in e-commerce like PinguBuy, maintaining a crystal-clear audit trail of refunds, discounts, and customer balance adjustments
Core Principles for Transparent Recording
- Immutability:
- Traceability:
- Completeness:what, why, when, and who
- Consistency:
- Traceability:
Recommended Spreadsheet Structure
Create a dedicated sheet or tab named "Transaction Adjustments" with the following columns:
| Date & Time | Adjustment ID | Original Order ID | Customer | Type | Amount | Running Balance | Reason / Notes | Authorized By | Status |
|---|---|---|---|---|---|---|---|---|---|
| 2023-10-26 14:30 | REF-5678 | ORD-1234 | [email protected] | Full Refund | -$49.99 | $1,250.75 | Item damaged upon delivery. Return initiated. | J.Wong | Completed |
| 2023-10-25 11:15 | ADJ-9101 | N/A (Credit) | [email protected] | Loyalty Discount | -$10.00 | $1,300.74 | Applied 1000 loyalty points. | System | Applied |
| 2023-10-24 16:45 | REF-1121 | ORD-1555 | [email protected] | Partial Refund | -$15.50 | $1,310.74 | Partial refund for missing accessory. | K.Patel | Processed |
How to Record Different Transaction Types
2. Discounts & Promotions
Record discounts applied at the time of sale in the original order log. For post-purchase adjustments
3. Customer Balance Updates
For wallet systems or store credit: Use a positive Amountand
4. Error Corrections
If an original entry was wrong, do not edit it. Instead, add two new rows: one to reverse the incorrect entry (negative of the wrong amount) and another to record the correct transaction. Link both to the original Adjustment ID.
Benefits of This Transparent System
Financial Integrity
Reconcile your bank statements, payment gateways, and internal records with zero discrepancies.
Informed Decision-Making
Accurate data reveals true profitability, refund trends, and customer satisfaction issues.
Enhanced Customer Trust
Ability to provide clear, detailed transaction histories builds unwavering customer confidence.
Audit-Readiness
You are always prepared for financial audits, tax season, or internal reviews with a complete log.