Experiencing "Order Submission Failed" on AllChinaBuy can be frustrating, especially during flash sales or when purchasing limited-stock items. This comprehensive guide covers common error codes, their meanings, and actionable solutions to help you complete your purchase successfully.
Common Error Types & Solutions
1. "Invalid Link" / "Non-compliant Link" Error
Symptoms:
Solutions:
- Verify the product link is from AllChinaBuy's official domain (check for typos or modified URLs)
- Ensure you're not using affiliate links or shortened URLs from third-party sites
- Copy the product URL directly from AllChinaBuy's search results or product page
- Clear browser cache and cookies, then retry
2. "Product No Longer Available" / "Item Invalid" Error
Symptoms:
Solutions:
- Check product availability on the item page before ordering
- Contact seller directly through "Message Seller" feature to confirm stock status
- Search for similar products using keywords in AllChinaBuy's search bar
- Add item to wishlist and enable restock notifications
3. "System Exception" / "Platform Error"
Symptoms:
Solutions:
- Wait 5-10 minutes and retry (server might be overloaded)
- Switch from app to web version or vice versa
- Try during off-peak hours (avoid 7-10 PM local time)
- Update AllChinaBuy app to latest version
- Disable VPN/proxy services if using
4. Specific Error Codes & Fixes
Error Code ACB-1042:
- Verify card details match billing information exactly
- Contact your bank to authorize international transactions
- Try alternate payment method (PayPal, platform wallet)
Error Code ACB-3087:
- Ensure shipping address follows format: [House Number] [Street], [City], [Zip Code]
- Remove special characters from address fields
- Check if seller ships to your country/region
Error Code ACB-5501:
- Verify code spelling and expiration date
- Check minimum purchase requirements
- Confirm the code applies to product category
Prevention Tips
- Log into your account before adding items to cart
- Complete profile verification beforehand
- Keep multiple payment methods verified and ready
- Use stable internet connection (avoid public WiFi for payments)
- Regularly update shipping address and contact information
When All Else Fails
If errors persist after trying these solutions:
- Contact AllChinaBuy Customer Service
- Live Chat (24/7 available in app)
- Email: [email protected]
- Phone: +86-X XXX XXXX (Business hours: 9:00-18:00 Beijing Time)
- Provide screenshots of error messages and your order details
- Report the issue through "Help Center → Report Platform Bug"