Home > AllChinaBuy Order Submission Failed? Complete Guide to Error Codes & Solutions

AllChinaBuy Order Submission Failed? Complete Guide to Error Codes & Solutions

2025-10-27

Experiencing "Order Submission Failed" on AllChinaBuy can be frustrating, especially during flash sales or when purchasing limited-stock items. This comprehensive guide covers common error codes, their meanings, and actionable solutions to help you complete your purchase successfully.

Common Error Types & Solutions

1. "Invalid Link" / "Non-compliant Link" Error

Symptoms:

Solutions:

  • Verify the product link is from AllChinaBuy's official domain (check for typos or modified URLs)
  • Ensure you're not using affiliate links or shortened URLs from third-party sites
  • Copy the product URL directly from AllChinaBuy's search results or product page
  • Clear browser cache and cookies, then retry

2. "Product No Longer Available" / "Item Invalid" Error

Symptoms:

Solutions:

  • Check product availability on the item page before ordering
  • Contact seller directly through "Message Seller" feature to confirm stock status
  • Search for similar products using keywords in AllChinaBuy's search bar
  • Add item to wishlist and enable restock notifications

3. "System Exception" / "Platform Error"

Symptoms:

Solutions:

  • Wait 5-10 minutes and retry (server might be overloaded)
  • Switch from app to web version or vice versa
  • Try during off-peak hours (avoid 7-10 PM local time)
  • Update AllChinaBuy app to latest version
  • Disable VPN/proxy services if using

4. Specific Error Codes & Fixes

Error Code ACB-1042:

  • Verify card details match billing information exactly
  • Contact your bank to authorize international transactions
  • Try alternate payment method (PayPal, platform wallet)

Error Code ACB-3087:

  • Ensure shipping address follows format: [House Number] [Street], [City], [Zip Code]
  • Remove special characters from address fields
  • Check if seller ships to your country/region

Error Code ACB-5501:

  • Verify code spelling and expiration date
  • Check minimum purchase requirements
  • Confirm the code applies to product category

Prevention Tips

  • Log into your account before adding items to cart
  • Complete profile verification beforehand
  • Keep multiple payment methods verified and ready
  • Use stable internet connection (avoid public WiFi for payments)
  • Regularly update shipping address and contact information

When All Else Fails

If errors persist after trying these solutions:

  1. Contact AllChinaBuy Customer Service
  2. Live Chat (24/7 available in app)
  3. Email: [email protected]
  4. Phone: +86-X XXX XXXX (Business hours: 9:00-18:00 Beijing Time)
  5. Provide screenshots of error messages and your order details
  6. Report the issue through "Help Center → Report Platform Bug"
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